Privacy Policy
The Healing Center (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website healingcenterseattle.org (the “Site”) and use our services. Please read this privacy policy carefully. By using the Site, you consent to the practices described in this policy.
Information We Collect
We collect information about you in various ways when you use our Site.
Personal Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Make a donation or payment
- Register for events, programs, or newsletters
- Request an intake through forms, email, or phone
- Contact us through forms, email, or phone
- Participate in surveys
- Submit content, comments, or feedback
This information may include:
- Contact information (e.g. name, email address, phone number, mailing address)
- Payment information (e.g. credit card number, billing address)
- Demographic information (e.g. age, gender, pronouns, ethnicity, geographic location, employment status, family status)
- Grief narrative information (e.g. type of loss, relationship to deceased, cause of death, death date, relationship to others seeking support, program interests)
- Employment or volunteer history
- Any other information you choose to provide
Information Collected Automatically
Our site utilizes visitor logging for statistical purposes. This allows us to identify problems and keep our site useable. As such, The Healing Center may automatically receive and record information on our server logs from your browser, which may include:
- IP address and device identifiers
- Session time
- Click path analysis
- Pages requested
We collect this information using cookies and other tracking technologies. We will never attempt to link specific users with this data. This type of data is intended only to be used in the aggregate.
Processing Form Submissions
When you submit information through a form on the Site, we are notified of your responses by email sent to a secure inbox. The information you provide is also entered and stored in a secure database.
Payment information is stored and processed on a secure third-party site.
How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: We use your payment and contact information to process donations, event registrations, and other transactions.
- To Communicate with You: We use your contact information to send receipts, confirmations, newsletters, program updates, fundraising appeals, and other communications related to our mission and activities.
- To Administer Programs and Events: We use your information to determine program eligibility, schedule intakes, conduct services, manage event registrations, and coordinate volunteer activity.
- To Improve Our Site and Services: We analyze usage data to understand how visitors interact with our Site,
troubleshoot issues, and enhance user experience. - For Analytics: We analyze aggregated, anonymized data to better understand our supporters, evaluate program effectiveness, and inform decisions.
- To Prevent Fraud and Ensure Security: We use information to detect and prevent fraudulent transactions, unauthorized access, and other security threats.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We share your information with trusted third-party service providers who assist us with:
- Payment processing
- Communications and email marketing
- Event management and registration
- Website hosting
- Customer Relationship Management (CRM)
Legal Requirements and Protection
We may disclose your information if required to do so by law or in response to:
- Subpoenas, court orders, or legal processes
- Requests from government authorities or law enforcement
- Situations where disclosure is necessary to protect the rights, property, or safety of our organization, clients, staff, volunteers, or others.
Aggregated or Anonymized Data
We may share aggregated or anonymized data that does not personally identify you with partners, researchers, funders, or the public for analysis, reporting, or promotional purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Donation, service, or program records may be retained indefinitely for tax and legal compliance purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our Site uses cookies. We use cookies to ensure the safety and quality of our website.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognize you, identify bugs, and improve the security of the Site.
Types of Cookies
This website uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
The types of cookies we use include:
- Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Managing Cookies
The law states that we can store cookies on your device if they are strictly necessary for the operation of the Site. For all others, we need your permission.
You can, at any time, change or withdraw your consent through the Cookie Declaration on the Site.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our Site.
Third-Party Links and Services
Our Site may contain links to third-party websites, social media platforms, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third parties and encourage you to review applicable privacy policies before providing any personal information.
Your Privacy Rights
Your privacy rights include:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we update or correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal or operational requirements.
- Restriction or Objection: You may request that we limit how we use your information or object to certain processing activities.
- Opt-Out: You may unsubscribe from marketing emails or newsletters at any time by clicking the “unsubscribe” link in our emails or by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes, we may notify you by posting a notice on our Site or by sending you an email. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
The Healing Center
PO Box 22004, Seattle, WA 98122
hello@healingcenterseattle.org
(206) 523-1206